Frequently Asked Questions (FAQs)
What is AvantDry®?
What is AvantDry®?
AvantDry® is a modern adult incontinence care brand designed with a focus on comfort, skin health, and reliable protection. Our products are thoughtfully developed to support everyday confidence for users and caregivers alike.
Who are AvantDry® products suitable for?
Who are AvantDry® products suitable for?
AvantDry® products are designed for adults managing light to moderate incontinence, including seniors, those with mobility or post-surgery needs, and caregiver-assisted users.
Product & Usage
Product & Usage
Tape diapers are adjustable, open-style for caregiver-assisted use, while pants diapers are pull-on style designed for more independent users; both provide reliable protection when worn correctly.
How do I choose the right size?
How do I choose the right size?
Choosing the correct size is important for comfort and leak prevention.
Measure the waist or hip circumference and refer to the size guide on each product page.If you are between sizes, we recommend sizing up for comfort.
How often should adult diapers be changed?
How often should adult diapers be changed?
Change the product when the wetness indicator shows saturation, if it feels uncomfortable, and avoid prolonged wear to protect hygiene and skin health.
Are AvantDry® products suitable for sensitive skin?
Are AvantDry® products suitable for sensitive skin?
Yes. AvantDry® products are made with skin-friendly materials and are dermatologically tested to help ensure suitability for sensitive or fragile skin. For users with higher skin sensitivity, we recommend the Skinova range.
What does “dermatologically tested” mean?
What does “dermatologically tested” mean?
Dermatologically tested means the materials used have been evaluated under dermatological supervision to help ensure they are suitable for contact with skin, including sensitive skin.
What is rewetting and why does it matter?
What is rewetting and why does it matter?
Rewetting occurs when absorbed liquid returns to the surface after pressure is applied. Lower rewetting helps keep skin drier and more comfortable, which is important for extended wear and skin health.
What is DrySeal™ Rapid Absorption Technology?
What is DrySeal™ Rapid Absorption Technology?
DrySeal™ is AvantDry’s absorption core technology designed to rapidly absorb liquid and lock it away, helping keep the surface dry and comfortable during wear.
Do AvantDry® diapers help prevent leaks?
Do AvantDry® diapers help prevent leaks?
AvantDry® products are designed with secure fit features and dual leak guards to help reduce side leakage during movement or rest when worn correctly.
Can AvantDry® be used for overnight protection?
Can AvantDry® be used for overnight protection?
Certain AvantDry® products, such as Skinova Advanced & MaxGuard, are designed for extended wear and higher absorbency needs, making them suitable for overnight use.
What are the terms and conditions of the 30-day Satisfaction Guarantee?
What are the terms and conditions of the 30-day Satisfaction Guarantee?
Eligibility
The AvantDry 30-Day Satisfaction Guarantee applies to first-time purchases of AvantDry products only, limited to one claim per customer or household.
Timeframe
Requests must be submitted within 30 days from the date of purchase, as reflected in the official order record.
Applicable Products
The guarantee applies to individual retail packs intended for product trial.
It does not apply to carton deals, bundle offers, bulk purchases, or subscription orders.
Product Use & Condition
The guarantee remains valid even if the product has been tried. Due to hygiene considerations, opened packs are not required to be returned, unless otherwise requested.
Scope of Guarantee
The guarantee is intended to support customers who find that the product does not meet their expectations in terms of comfort, fit, or absorbency.
It does not apply to change-of-mind purchases without product use, or to repeat claims for the same or similar products.
Resolution Method
All requests are reviewed on a case-by-case basis. Resolution may include a replacement product, partial refund, or store credit, at the discretion of AvantDry.
Exclusions
AvantDry reserves the right to decline requests where misuse, abuse, or fraudulent behaviour is suspected.
Final Decision
All decisions made under the satisfaction guarantee are final.
Where do you deliver to?
Where do you deliver to?
We currently deliver within Singapore.
How long does delivery take?
How long does delivery take?
Orders are typically processed within 1–2 working days. Delivery timelines will be shown at checkout and may vary depending on location and order volume.
What payment methods do you accept?
What payment methods do you accept?
We accept major payment methods available on our website, including credit/debit cards and supported local payment options.
Do I need to create an account to order?
Do I need to create an account to order?
No, you may check out as a guest. Creating an account allows you to track orders and manage your details more easily.
I am a caregiver. Which product should I choose?
I am a caregiver. Which product should I choose?
Caregivers often prefer tape-style diapers for ease of adjustment and secure fitting.
The appropriate absorbency level depends on the user’s needs and duration of wear.